Privacy Policy

This Privacy Policy (“Policy” or “Privacy Policy”) sets out how Nachrall (also identified by “we,” “us,” or “our,” and their respective connotations) uses and protects any personal information of users (users, “you” or “your,” and their respective connotations) that we collect from or through the:

(A) website https://www.nachrall.com/  and/or any associated applications (together with the Website, referred to as the “Platform”), and/or
(B) use of the Platform, products, and services offered by us (“Services”), or when users otherwise seek to do business or make contact with us.

This Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information (collectively, “Personal Information”).

Nachrall is committed to ensuring that your privacy is respected and Personal Information is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be assured that it will only be used strictly in accordance with this Policy.

This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your Personal Information when you use our Platform or avail any Services offered by Nachrall, and does not extend to any information collected and/or processed by the websites or applications of any third parties.

Our users’ privacy is extremely important to us. We recognize the privacy concerns of users and, as a commitment to provide a safe and secure experience on our Platform, we have formulated this Privacy Policy to help you make an informed decision.

BY USING THE PLATFORM OR AVAILING ANY SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

If you do not agree with this Privacy Policy at any time, do not use the Website or any Services or provide us with your information. If you use the Platform or Services on behalf of someone else (such as a minor child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to accept this Privacy Policy on their behalf and consent to the collection, use and disclosure of such individual’s or entity’s information as described herein.

This Privacy Policy is aligned with:

• The Digital Personal Data Protection Act, 2023;
   
• The Information Technology Act, 2000 and rules thereunder;
   
• The Information Technology (Reasonable Security Practices and Procedures and Personal Information) Rules, 2011; and
   
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
   

By accessing our Platform and continuing to use our Services, you will be deemed to have read, understood, and agreed to the terms as provided in this Privacy Policy. By granting your assent to this Policy, you provide consent to such use, collection, and disclosure of Personal Information as prescribed herein, including the transfer of Personal Information to third-party service providers such as GoDaddy (our hosting provider), payment processors, shipping partners, and other vendors, as may be required for the purpose of providing and improving our Services.

Please note that our Policy is subject to change at any time, without prior notice. You are encouraged to review this page periodically.

We learn, collect, and store Personal Information that we consider necessary when you use our Platform, including:

• Name, contact details (email, phone, address)
   
• Username and password
   
• Date of birth, gender
   
• Payment details (bank account, card details, UPI, or other instruments)
   
• Any other information you provide when creating an account, making purchases, or contacting us
   

• Device information (IP address, browser, operating system, device identifiers)
   
• Usage information (pages viewed, products browsed, purchase history)
   
• Cookies and similar technologies
   
• Geolocation data, if enabled
   

• Payment processors
   
• Shipping partners
   
• Social media integrations (if you link your account)
   

Your Personal Information may be used to:

• Process orders, payments, and refunds
   
• Deliver products and provide customer support
   
• Improve our products, services, and user experience
   
• Send promotional offers, newsletters, and updates (if opted in)
   
• Ensure fraud prevention, security, and compliance with legal obligations
   
• Fulfil obligations with service providers like GoDaddy (hosting, infrastructure) and other vendors
   

We may share your information with:

1. Third-party service providers: Such as GoDaddy (hosting), payment gateways, courier/shipping providers, and analytics partners.
    
2. Legal authorities: As required under law or in response to valid legal processes.
    
3. Business transfers: In case of mergers, acquisitions, or restructuring.
    
4. With your consent: For purposes disclosed at the time of collection.
    

We do not sell your Personal Information.

We retain Personal Information for as long as necessary to provide Services, comply with law, resolve disputes, and enforce agreements. You may request deletion by contacting us.

We use cookies to:

• Recognize your browser, store preferences, and provide a personalized experience
   
• Track traffic, usage, and analytics
   
• Deliver relevant advertising
   

You can manage cookies through your browser settings.

We adopt reasonable security practices including encryption, role-based access, and secure servers. However, the internet is not 100% secure and we cannot guarantee absolute protection of your data.

• You may add, correct, or delete your information by contacting us.
   
• You may opt out of marketing emails at any time.
   
• You may withdraw consent for data processing (subject to legal requirements).
   

This Privacy Policy is governed by the laws of India. By using our Platform and Services, you agree to the exclusive jurisdiction of courts in Bangalore.

If you have questions or grievances regarding this Policy, please contact:

Grievance Officer
Nachrall
Email: customersupport@nachrall.com
Phone: 6364123634
Timing: Monday to Saturday – 10 AM to 6 PM